Security Alerts: Stay Informed to Stay Protected



5/10/2017

Summary:

Phone Scam Reported

Covington, LA (May 5, 2017) - Resource Bank has received notification of a current phone scam that is targeting individuals in our community. Calls are coming from a non-RB phone number claiming to be associated with Resource Bank credit cards. Resource Bank is not holding a credit card sales promotion or phone solicitation campaign. Resource Bank does not share our customer’s information with any joint marketing or solicitation companies.  Resource Bank will never ask for your full debit or credit card number, especially through a touch-tone system or email. This is a scam and is not associated with our bank.

Fraudsters are doing everything that they can to collect customer information to benefit themselves. If you have any questions, please do not hesitate to give Resource Bank Customer Service a call: 985-801-0150.

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8/30/2016

Summary:

Texting Scam Detected

Covington, LA (August 30, 2016) - Scam Reported – “Debit Card/Secure Message Alert"

Please be aware there is an active reported scam. Text messages titled “Debit Card Alert” and/or “Secure Message Alert” are being sent requesting customers to call a toll free number and enter their 16 digit debit/credit card number. If you receive a similar text, do not call the number. Resource Bank will never ask for your full debit card number, especially through a touch-tone system.

The bank encourages customers to always monitor debit card activity. We are here for you, always contact Resource Bank directly if you are unsure about the safety of your information. Customers noticing any unusual activity/inquiries should contact their account officer or Resource Bank Customer Support at (985)801-0150.

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1/29/2015

Summary:

ATM Skimming Detected at Resource Bank

Covington, LA (January 29, 2015) - As part of an ongoing investigation, Resource Bank has detected unauthorized activity on a limited number of customer debit cards. Affected accounts have already been personally notified and reimbursed. Resource Bank customers will not incur any losses related to this fraud scheme.

It is also important to mention this is not a breach of Resource Bank internal systems. Skimming captures debit card numbers via an external device attached to scanners and does not compromise account information. Working closely with local law enforcement, Resource Bank is carefully monitoring all ATM transactions for further fraud attempts. The bank has already put additional security measures in place for the safety and security of our valued customers.

The bank encourages customers to monitor debit card activity and to carefully examine any device before completing a transaction. In the event unauthorized activity related to this scheme is detected on an account, Resource Bank will promptly contact affected parties and proceed to protect from further fraud attempts.

Customers noticing any unusual activity should contact their account officer or Resource Bank Customer Support at (985)801-0150. Download the statement here.

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4/26/2013

Summary:

Phone and Text Scams related to Card Information

Resource Bank has received notification of the following card scams that have taken place at other Financial Institutions.

1.   Consumers are reporting receiving calls concerning their debit cards. This has been an automated phone call appearing to be from the Louisiana Debit Card Protection Group. The customer is asked to provide their card number, expiration date and card verification code (CVC)  security code on back.

2.   Consumers are reporting receiving a text message stating that their Visa card has been suspended. The customer is asked to click on a web link within the text message. Do NOT click on this link.

Fraudsters are doing everything that they can to collect customer information to benefit themselves. If you have any questions, please do not hesitate to give Resource Bank Technology a call: 985-801-0150

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